Question 1

What happens on moving day?

Accepted Answer

You'll collect your keys at the time we've arranged with you, and a member of our team will confirm the details beforehand. Your home will be professionally checked before you arrive, with your appliances in place and everything ready to go. All you need to bring is your things.

Question 2

How do I set up my utilities?

Accepted Answer

Your home will already be connected to gas, electricity, and water. Once you've moved in, take meter readings (your welcome guide shows you where the meters are), contact the current suppliers to register the account in your name, and shop around if you'd like to switch. You'll also need to register with your local council for council tax.

Question 3

Are bills included in my rent?

Accepted Answer

No, bills are not included, so you'll have to set up and pay your own utilties (gas, electricity, and water), council tax, broadband, and TV licence (if required). Your utilities and council tax guide explains who to contact and when, and our get connected page will help you sort your broadband.

Question 4

Can I decorate as soon as I move in?

Accepted Answer

Yes, once you've checked our decoration policy, which sets out what you can change and how. You can paint your walls through our partnership with Dulux using pre-approved colours, and hang pictures and shelves to make the place yours.

Question 5

Can I bring a pet to my Four Corners home?

Accepted Answer

Yes, our homes are pet-friendly. Take a look at our pet policy to make sure your pet meets our criteria. You'll find it in our Residents Help Centre page.

Question 6

Can I make changes to my garden?

Accepted Answer

You're welcome to enjoy and look after your outdoor space, and our garden policy explains what you can change, from planting to bigger alterations that need our okay first. You'll find it in Residents Help Centre page.

Question 7

Who do I contact if I have a problem in my first few weeks?

Accepted Answer

Start with our contact page, or report repairs directly through Fixflo. Whether it's a repair, a question about your tenancy or something you can't find in the welcome guide, our team will point you in the right direction.

Question 8

What do I need to do before I move in?

Accepted Answer

Before moving day, make sure you've signed your tenancy agreement, paid your first month's rent and deposit (or Reposit fee), and provided any documents we've asked for. It's also worth downloading our resident app so you're set up from day one.

Question 9

When is my first rent payment due, and how do I pay?

Accepted Answer

Your first payment is made before you move in, and ongoing rent is collected monthly on the date set out in your tenancy agreement. You can view payments and manage everything through the resident app.

Question 10

How do I report something that isn't right when I move in?

Accepted Answer

Report it through Fixflo, our online repairs system, as soon as you spot it, with photos if you can. We check every home before move-in, but if anything's been missed we want to know quickly so we can put it right. Please tell us within 7 days of moving in.

Welcome to Four Corners