If something's not right, we want to know 

Being in your corner means being there when things go wrong, not just when they go well. Most issues are sorted quickly by talking to our team, so if something's bothering you, first step is via resident app, where you can raise maintenance issues through Fixflo. 

If you'd like to raise something more formally, please contact the right team direct. 

Contact 

Maintenance: maintenance@fourcorners.com 

Move-out: movingout@fourcorners.com 

Feedback & complaints: feedback@fourcorners.com 

Anything else: contactus@fourcorners.com

Whatever you bring to us, we'll listen, take it seriously, and keep you informed until it's resolved. 

Here's how our complaints process works, step by step. 

Step 1: Tell us 

Raise your complaint using our complaints form below, or write to us directly at feedback@fourcorners.com. To help us get to the bottom of things as quickly as possible, please include: 

1. Your name and address
2. A clear description of your concern
3. Any resolution you'd like to see 

We'll acknowledge your complaint within three working days, and begin to look into it properly. You'll have our written outcome within 15 working days of that acknowledgement. If we need more time, we'll tell you why and keep you updated. 

Step 2: Ask us to look again 

If you're not happy with our response, you can ask for it to be reviewed by our Operations Director. Please do this in writing within one month of receiving our Step 1 response. 

We'll acknowledge your request within three working days and let you have our final viewpoint, including any offer we're making, within 15 working days. 

Step 3: Independent review 

If you've received our final viewpoint and still feel the issue hasn't been resolved, you can ask The Property Ombudsman (TPO) to review your case independently, free of charge. You'll need to do this within 12 months of receiving our final viewpoint. 

You can start this at selfserve.tpos.co.uk, or contact them directly: 

The Property Ombudsman 
Milford House, 43-55 Milford Street 
Salisbury, Wiltshire, SP1 2BP 
01722 333 306 

By raising a complaint with the TPO, you agree that we may share information about your tenancy with them, and pass your contact details to TPO Ltd so they can monitor how we're meeting their Code of Practice. 

Once your case is with the Ombudsman, we'll pause any further correspondence about the complaint until they've completed their review and shared their findings. 

What you can expect from us, at every stage 

1. A named person handling your complaint, so you know who's on it
2. Clear timescales, and updates if anything changes
3. An honest answer, even when the answer is that we got it wrong
4. Changes where they're needed, so the same thing doesn't happen twice 

Feedback form 

Use this form if you've been unable to resolve an issue with our team and would like to raise a formal complaint.