Report repairs through Fixflo, our online repairs system, at any time of day or night. Include photos and as much detail as you can, as it helps our team diagnose the issue and send the right person to repair the issue. Once reported, you can track progress and we'll keep you updated at every stage, from the first response to the completed repair. 

We look after the structure of your home along with the fixtures, fittings and appliances we've provided, from heating and hot water to kitchen appliances and locks. Day-to-day upkeep, like changing lightbulbs, unblocking sinks from general use, or replacing batteries in smoke alarms, is usually down to you. If you're ever unsure whether something falls to us, just report it through Fixflo and we'll let you know.